Store Manager - Zales - Lakeline Mall

Title

Store Manager

District Manager

• Assistant Store Manager
• Jewelry Consultant
• Sales Support
• Inventory Control

The Store Manager leads day‑to‑day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth.

• Communicate performance expectations and coach staff to achieve goals.
• Promote a People First environment with diversity and inclusion, building lasting customer relationships.
• Deliver exceptional customer experience through training, outreach, and resolution of issues.
• Achieve sales targets, analyze reports, and develop strategies to maximize personal and team sales.
• Identify operational improvements, address root causes, and implement initiatives that change behaviors.
• Collaborate with other store managers to share resources and best practices.
• Select and develop talent, provide onboarding, coaching, and development in operations, sales, and visual merchandising.
• Maintain store cleanliness, compliance with company policies, and manage profit margins by controlling discounting, expenses, payroll, and repair.
• Schedule work to cover openings, closings, and coaching, with increased hours during peak periods.

A five‑day, 40‑hour week during non‑peak periods, with timing based on operating hours, sales requirements, and customer traffic. Hours increase during peak selling periods.

• Education:
  
  Minimum of two years of college (preferred).
• Experience:
  
  At least three years of retail sales experience or two years of retail sales plus one year of retail management; preference for specialty retail or jewelry experience and Diamond Council of America certification.
• Skills:
  
  Advanced communication (written and verbal), proficiency in MS Office, strong interpersonal and presentation skills, conflict management, organization, independent work, delegation, and the ability to set priorities.
• Language:
  Bilingual skills are a plus.
• Physical Demands:
  Regular standing, reaching, moving up to ten pounds, visual acuity for gemstones, and extended hours including weekends and evenings.

Signet Jewelers is an equal opportunity employer committed to diversity at all levels. Signet Jewelers is a Great Place to Work certified employer.