Store Manager - Zales - Lakeline Mall

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STORE MANAGER

Title:

Store Manager

Reports To:

District Manager

Reporting to this Position:
Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control

Position Summary:

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.

Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motivate others to achieve and attain goals.

• Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Compiles and follows up on customer requests.

• Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of competitors’ marketing, merchandising, and payment programs and advises management on new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates the ability to motivate, persuade, and influence the actions of others.

• Demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth.
• Provides onboarding, ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
• Communicates performance expectations, sets actionable goals, and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards.

• Establishes a positive, professional work atmosphere where team members can bring their full self to work and want to do their best. Ensures all team members, guests and vendors are treated with…