Retail Associate II

Company Introduction

At Monkey Sports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all‑around sports lover, Monkey Sports sets out to inspire and empower athletes through access to high‑quality sports equipment, expert knowledge, and exceptional experiences.

Joining Monkey Sports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team‑focused, and passionate about sports, we invite you to apply to be a part of the Monkey Sports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

At Monkey Sports, we are looking for dynamic and motivated individuals to join our team as Retail Associate II. This position is designed for team members who have built a solid foundation in retail and are ready to take on increased responsibilities. As a Retail Associate II, you will go beyond the core duties of entry‑level associates, playing a key role in enhancing the customer experience, managing merchandising tasks, and supporting day‑to‑day operations.

You will serve as a role model for new team members, showcasing exceptional product knowledge, customer service skills, and leadership qualities, while helping to maintain a high‑performance store environment. If you’re ready to step up in your retail career, we invite you to apply and contribute to our growing success.

• Provide a higher level of customer service by offering detailed product recommendations, assisting with equipment fittings, and guiding customers through more complex purchases.
• Provide product guidance, fittings, and recommendations across multiple Monkey Sports categories.
• Help drive sales by upselling accessories and ensuring customer needs are fully met.

• Take ownership of specific merchandising sections, ensuring displays are properly stocked, organized, and visually appealing according to Monkey Sports standards.
• Maintain brand presentation through folding, sizing, coloring, and merchandising techniques.

• Efficiently process sales, handle returns and exchanges with limited supervision, and resolve minor customer concerns at the register.

• General knowledge and understanding of Labor services offered. Provide one labor service.

• Participate in inventory counts, help identify discrepancies, and assist with backstock organization, order procurement and product placement.
• Proactively alert leadership to low stock or inventory concerns.

• Participate actively in training sessions to build product knowledge and retail competencies. Seek feedback and demonstrate growth in learned areas.

• Maintain cleanliness of the sales floor, fitting rooms, and backroom, ensuring a professional shopping environment.

• Adhere to all company policies, loss prevention, and safety standards.
• Assist with store events, promotions, and vendor demonstrations.
• Help set the pace on customer service, merchandising, and sales goals.
• Perform additional duties as assigned by management to support overall store success.
• Perform other related duties as assigned to meet business needs.

• High school diploma or equivalent preferred.
• Typically 6+ months of retail or related experience OR successful progression from Retail Associate 1.
• Demonstrated product knowledge and growing expertise in Monkey Sports gear (hockey, baseball, lacrosse, goalie preferred).
• Strong interpersonal and communication skills.
• Capable of learning and applying advanced POS functions and store systems.

• Standing and Walking:
  Spending long hours…