Grocery Team Member; Stocker, Inventory, Floor Service, Customer Service - Price Accuracy - Pa

Job Overview

This role is primarily focused on maintaining price accuracy, including auditing retail pricing, signage, and electronic shelf labels, as well as performing store scan verification audits. The role requires strong attention to detail, basic computer skills, and the ability to provide excellent customer service while working in a fast‑paced retail environment, with physical demands including extended periods of standing, lifting, and working in various temperature conditions.

• Provide exceptional customer service and address customers’ needs in a timely and effective manner.
• Maintain and audit accurate retail pricing and signage, perform store scan verification audits, and communicate scan discrepancies.
• Be responsible for all tag audits and changeovers, including promotional sign changeovers.
• Generate and review scan/scale audit reports and communicate discrepancies to leadership.
• Provide minimum weekly communication with Store Team Leader, Associate Store Team Leader, and Team Leaders.
• Be cross‑trained and work in multiple areas throughout the store, which may include cashiering.
• Process customer purchases, returns, and credits.
• Ensure that all shelves and displays are properly stocked and front‑facing; rotate products and remove out‑of‑date products.
• Maintain and support proper Electronic Shelf Label signage throughout the store.
• Be aware of new products and their placement.
• Ensure the highest retail standards are being met.
• Follow all 365 Standard Operating Procedures (SOPs).
• Participate in fiscal period and quarter end inventories.
• Communicate all pertinent information to leadership.
• Establish and maintain a collaborative and productive working relationship with store leadership, team leaders, floor leads, fellow team members, support partners, customers, and vendors.
• Stay informed on all company and store‑level information from leadership.
• Model 365 by Whole Foods Market vision and goals.
• Have a level of knowledge/awareness of relevant competitors and industry trends.
• Complete all trainings and focus on increasing product knowledge; maintain awareness of new products and promotions.
• Maintain a positive work environment.
• Use courteous and proper phone etiquette when answering the phones and pages.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Support overall store cleanliness and maintenance; follow established food safety, organics, and cleaning and maintenance guidelines and procedures.
• Resolve all hazards or violations immediately.
• Work all shifts as scheduled.
• Attend all meetings as assigned by leadership, including daily huddles.
• Perform other duties as assigned by leadership.

• Prior retail, restaurant, or hospitality experience is preferred.
• Proficient using PC hardware and software; demonstrated knowledge of MS Windows environment.
• MAC OS experience is a plus.
• Ability to perform simple math operations.
• Ability to creatively and analytically find solutions to problems.
• Excellent organizational skills.
• Basic computer skills.
• Proactive problem‑solver with excellent follow‑through and listening skills.
• Clear and effective communication style, both written and verbal.
• Thorough knowledge of store products or the ability to learn them quickly.
• Ability to follow instructions and procedures.
• Skilled in working in a fast‑paced, evolving environment with strong ability to effectively prioritize, multi‑task, and complete tasks in a thorough and timely manner.
• Ability to build and maintain positive relationships across all levels of the business.
• Supports the 365 culture and exemplifies Whole Foods Market’s core values.
• Demonstrates responsibility and accountability in recognizing and accomplishing all tasks with a direct job responsibility.
• Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow team members.
• Proper use of equipment such as knives, personal protective equipment, forklift, pallet jacks, hand trucks, six‑wheel carts, baler (must be 18 years of age or older), and all other equipment used during preparation and clean‑up within the department and store.
• A…