Luxury Timepiece Manager - Jared Jewelers - Lakeline Mall - Outparcel

Title:

Luxury Timepiece Manager

Luxury Timepiece Manager

General Manager or Assistant General Manager (in their absence)

The Luxury Timepiece Manager is a supporting management position within Jared Jewelers stores. This position will achieve store and individual sales goals by providing superior guest experience and expert knowledge on all timepiece merchandise. The role is responsible for overseeing timepiece sales performance, merchandise launch executions, implementing timepiece product education provided by Signet, and developing training plans to improve opportunities for the store as a whole.

• Meet or exceed three of the five performance standards. Sales must be one of the three.
• No Code of Conduct written counseling within the past six months.
• DCA certified.
• Minimum six months with the company or similar experience level at another company.
• Completion of the Minimum Training Requirements training module (found on Signet Learning Portal) and passing the accompanying quiz.

• Consistently attains sales and performance standards, Special Event and Store promotion results.
• Promotes an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority.
• Provides an exceptional guest experience by keeping with the guest’s agenda and providing proper follow‑up using the Clienteling system.
• Consistently monitors guest flow and assists with matching the appropriate team member with the guest.
• Oversees implementation and administration of timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store.
• Develops and maintains complete knowledge of all timepiece brands, becoming the subject matter expert, to effectively train all team members on features, benefits, quality, value, warranties, services, and procedures associated with each brand.
• Operates as a point of contact with vendor partners and is responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store.
• Evaluates areas of opportunity regarding each timepiece brand and coordinates with the management team on developing and coordinating effective training plans to improve behaviors relating to merchandise sales, standards performance, and guest experience.
• Collaborates with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling, updates related to all pertinent information about team members.
• Communicates pertinent information to the General Manager regarding team members, including personnel and security concerns, merchandising needs, etc.
• Responds to guest complaints and issues promptly and courteously in partnership with the General Manager.
• Assists the management team with primary responsibilities in their absence.
• Acts in a manner that aligns with Signet’s core values and respects guests and team members.
• Ensures regular, scheduled attendance as an essential function of this job.
• Strictly adheres to all company policies and procedures, including loss prevention, sales and credit policies, and maintains a high level of security awareness with all selling procedures.
• Performs other duties as assigned.

• Lead by example by attaining required daily performance standards, Special Event goals, and executing store promotions.
• Display a positive, enthusiastic, team‑spirited work style, exhibiting Signet’s core values at all times.
• Analytic thinking and reasoning.
• Train and develop team members; conduct store training meetings as needed.
• Maintain a professional approach and image.
• Exhibit a tactful, friendly manner when dealing with people.
• Plan, organize, follow‑up, and supervise the work of others.
• Exhibit excellent verbal and written communication skills, including phone etiquette.
• Accept responsibility, make decisions, delegate, and follow‑up as appropriate.
• Be reliable and dependable.
• Operate all sales‑related equipment.

Must possess the ability to stand for long periods, reach with hands and arms, move among display cases, handle and feel merchandise, sit, stoop, kneel and crouch, lift and move up to 10 pounds, and see well enough to discern differences in quality of merchandise.

• As required by the store to include evenings and weekends.
• Three nights per week or as required by the General Manager.
• Sunday on an alternating basis or as needed.
• Store hours during Special Events and key selling times of the year.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant’s interest, we can only contact those selected for further consideration.