Customer Service Associate

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services.

We are proudly known as “Thrift Proud,” supported by millions of loyal customers visiting over 300 stores and more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #Thrift Proud movement at

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full Time and Part Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of diverse backgrounds, experiences, and perspectives, each contributing something special.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career growth, supported by our aggressive store expansion plans and ongoing development opportunities.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs internally, supplementing with external partners when needed.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• A 401(k) plan with generous company matching
• Paid time off for leisure or personal pursuits
• Mental health services to support daily well-being