Mobile Associate - Retail Sales

Job Responsibilities

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond basic device and service plans.
• Approach service and sales needs with composure, integrity and compassion.
• Use digital tools in interactions and onboarding to demonstrate coverage, plan benefits, and product features.
• Present coverage and plan advantages to customers.
• Complete training on T‑Mobile in‑store experience, new skills and processes, and knowledge of systems.
• Maximize time on shift by learning new innovations in wireless and technology.
• Collaborate with T‑Mobile employees across channels to resolve customer issues and create seamless experience.
• Identify and hand off small business leads.
• Support team initiatives and promote an inclusive environment.

• High School Diploma or GED (Required).

• At least 6 months of customer‑service and/or sales experience, retail environment preferred (Required).

• Passionate customer advocate with genuine enthusiasm.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to collaborate with peers and store leaders, sharing ideas and resolving issues.
• Effective at balancing customer needs and performance goals.
• Minimum age 18 years old.
• Legally authorized to work in the United States.

• Travel Required:
  
  No.
• DOT Regulated Position:
  No.
• Safety Sensitive Position:
  No.

Hourly base pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive training pay and are eligible for promotion to Mobile Expert with an annual incentive target of $18,000/year.

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k) plan.
• Employee stock grants and purchase plan.
• Paid time off and at least 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back‑up care and childcare subsidy.
• Tuition assistance.
• Short‑ and long‑term disability, accident and life coverage.
• Long‑term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation during the application or interview process, please contact Applic or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position.