Inside Sales Representative Sales - Inside Sales

Purpose

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

• Provide customer service primarily to retail customers via walk‑in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engage in selling company products/services and related items.
• Provide material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enter orders into system and schedule delivery of products.
• Plan and pace own work efficiency to meet daily, weekly, project, or team related productivity goals.
• Participate in coordinating and conducting customer workshops.
• Handle and resolve simple customer complaints and forward more complex issues to senior staff for resolution.
• Assist with store housekeeping, signage, stocking, inventory control, and other related activities.

This job has no supervisory responsibilities.

High school diploma or General Education Degree (GED) and six (6) months sales‑related experience, or equivalent combination of education and experience.

• Knowledge of company products, competitor’s products and company standards.
• Knowledge of company product pricing, discount and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Demonstrates strong detail orientation skills.
• Strong customer service skills.
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Knowledge of and ability to use motorized and non‑motorized material handling equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to both typical office environment and outside locations with temperature and weather variations.

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Standing or walking for 80% of the day. Stooping and kneeling throughout the day. Occasionally will use hand tools, saws, forklift, pallet jack to assist customers. Reaching‑extending the hand(s) and arm(s) in any direction.