Bilingual Delivery Coordinator

Overview

Pay Range: $16.74 - $23.02 hourly plus $1/hour bilingual pay differential. Your Piece of the Puzzle: NFM’s Delivery Coordinator will investigate and resolve warehouse inventory problems, ensuring that orders are scheduled for delivery and ready for delivery. You will be responsible for contacting customers whose merchandise will not be delivered as scheduled. Your role will help ensure that all phases of delivery operations happen in a smooth and efficient manner.

• A Day in the Life:
  Audit — Review all delivery orders and exception reports to identify problems and take actions to resolve them.
• Advise — Provide guidance to teammates and delivery providers regarding necessary actions to execute the business plan.
• Analyze — Evaluate requests from teammates and provide approval or alternative solutions to ensure customer loyalty.
• Assist — Support and direct the delivery providers, including management, office staff and delivery teams.

• High School Diploma or GED
• 1 year of office/clerical related experience including customer relations responsibility and problem resolution
• Ability to work night, weekend and/or early morning hours based on business needs
• Knowledge of computers and Microsoft products; data entry skills per established department requirements; 50 words per minute
• Excellent oral communication and phone skills
• Pre-employment screening includes, but isn’t limited to, criminal background check