Service Administrator

Posted: 01/29/2026

Employment Type:

Temp to Perm Industry: Manufacturing Job Number: 6732 Pay Rate: 20

The Service Administrator performs a wide range of clerical and administrative duties that support the Service and Aftermarket teams. This role serves as a key liaison between customers, service technicians, and internal departments, ensuring service requests, parts orders, and customer needs are handled accurately, efficiently, and with exceptional customer service.

• Schedule service calls as needed and maintain the service calendar
• Create and maintain customer accounts for service calls and parts orders
• Provide administrative support to the sales department as needed
• Retrieve and distribute parts and service invoices for customers
• Assist the Aftermarket Service Manager with service travel coordination
• Respond to customer inquiries promptly via phone and email
• Create, update, and maintain the customer library and service records
• Review, copy, and submit weekly service technician expense reports
• Prepare reports, letters, routine correspondence, and research information as requested
• Support service parts procurement and coordination
• Guide customers in selecting appropriate service contracts and preventative maintenance programs
• Process credit card transactions for parts orders and service calls
• Promote a positive, respectful, and customer-focused work environment for employees, vendors, and customers
• Perform additional duties as assigned

High School Diploma or GED required

Minimum of two (2) years of recent experience supporting work order administration and/or parts repair support processes

• Strong time management skills with the ability to manage cost, effort, and priorities efficiently
• Excellent verbal and written communication skills
• Proven ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Commitment to delivering excellent customer service
• Ability to work independently while also following direction on assigned tasks
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); familiarity with ERP and CRM systems is a plus

• Regularly required to stand and frequently walk
• Frequent use of hands for handling, reaching, and operating office equipment
• Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling
• Ability to occasionally lift and/or move up to 25 pounds
• Vision requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus
• The work environment is typically moderate in noise level and may include periodic exposure to moving mechanical parts. This position requires the ability to pass a competency test, pre-employment drug screening, and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.