Service Clerk

Service Clerk

Req No.:

Category:
Administrative/Clerical

Location:

US-IA-Cedar Rapids

Type:
Regular Full-Time

Union or Non-Union:
Non-Union

Division:
Heavy

Company:
Altorfer Inc

Working Hours/Days: 8:00am - 4:00pm Monday - Friday; overtime when needed

• Review expense books, credit card receipts, training expenses, benefit expenses, accident forms and follow-up, and complete these forms for service manager approval.
• Assist field supervisors with job schedules, job openings, proper tax codes, repair progress, job review, work order notes, service report review, and invoicing.
• Also assists with work‑in‑progress review, credit returns, Reman cores, expense issues relating to daily activity in Service Office.
• Obtains backup material for warranty and policy reference material, as well as flat rates, standard jobs, and CSA pricing and scheduling.
• Perform back‑up duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
• Other duties as assigned.

• Minimum of 2 years of experience as an executive assistant or previous accounting/payroll experience required.
• Ability to read and interpret documents such as service literature and procedure manuals.
• Knowledge of how to write and complete routine reports and correspondence forms.
• Must be able to handle general math to calculate figures and amounts, basic statistical reports and knowledge of how to draw and interpret bar graphs.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required.
• Ability to handle and problem solve service issues that might occur in a professional manner.
• Excellent communication skills (verbal and written) and customer service skills needed with creativity.
• Must be team oriented and willing to adapt to change.
• Willingness to work overtime as needed.
• High School Diploma or equivalent required.
• Must have a valid driver's license (Motor Vehicle Report will be performed on final candidate).

This position works in an office environment. It may, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.