Enrollment Coordinator

Auxiant Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

• Independent Solutions.
  REAL Results
• Respect
• Empowerment
• Agility
• Leadership

To serve as a point of contact and resources for our plan sponsors, providers and internal customers.

• Application processing all Enrollments/changes/terminations for current clients.
• Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes.
• Answer phone calls from employees, Client contacts and providers. Understanding of the questions and concerns from callers and responding timely and accurately.
• Creating  via requests from members, clients. Auditing  to ensure accuracy.
• Create Certificate of Creditable Coverages when appropriate.
• Processing Coordination of Benefits (COB) and updating Qic Link appropriately how claims are to be processed (Primary or Secondary).
• Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately.

• Other duties as assigned.

• Excellent written and oral communication skills required; ability to make verbal presentations.
• Ability to perform in a high pace working environment.
• Ability to multi‑task multiple processes.
• Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required.
• Ability to learn and effectively use insurance enrollment software.
• Excellent organizational skills and the ability to pay attention to detail required.
• Excellent problem solving and analytical abilities required.
• High school graduation or equivalent required; 1–3 years’ experience in insurance services, business administration or related field preferred.
• Experience in health plan enrollment or an insurance or HMO related environment highly desirable.
• Previous customer service experience preferred.

Must be able to remain in a stationary position up to 8 hours a day, move or traverse about the office to access office machinery, regularly moving objects up to 5 lbs. Consistently operate a computer and other office machinery such as telephones, printers, scanners etc. Communicate and effectively detect and exchange information on a continual basis.

Office environment, stable indoor temperatures ~70 degrees.