Account Support & Showroom Coordinator

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Full Time Sales Pigott SD 20

7 days ago Requisition

Position

Purpose:

The Account Support & Showroom Coordinator is responsible for the coordination of overall account activity, showroom and office coordination, adherence to customer standards, and daily communication with key and assigned accounts. This role supports both sales account execution and showroom/office operations, enabling Sales and Account Leads to focus on new business development by managing ongoing support needs across active accounts and maintaining a professional, organized showroom environment.

• Account Support Specialist
• Commercial Interiors Consultant
• Project Manager

Position Accountabilities & Performance Expectations:

Responsibilities include but are not limited to:

Account Support

• Quote Coordination :
  Oversee the quoting process throughout the project life cycle to ensuretimelycompletion.
• Accuracy Assurance :
  Review project details andmaintainpricing integrity.
• Quote Approval Coordination :
  
  Facilitate the internal approval process for customer quotes.
• Administrative Support :
  Process all correspondence and paperwork related to assigned accounts accurately and within required timelines.
• Customer Interaction :
  
  May serve as a point of contact for customer project managers and representatives, fostering strong working relationships.
• Quote Delivery :
  Prepare and deliver clear,accuratequote documentation to customers.
• Quote and Order Processing :
  
  Accurately processapproved quotes for order entry. Send POs to vendors and coordinate PO discrepancies.
• Relationship Management :
  
  Maintain effective and positive communication with customer project managers, field contacts, and manufacturer representatives , and internal team .
• Conflict Resolution :
  Proactively address and resolve conflicts, negotiating with both customers and internal team members when necessary.

Showroom & Office Coordination

• Create a positive customer experience by greeting and directing all guests and incoming phone calls ina timelyand professional manner
• Support internal and external meetings by scheduling and preparing meeting spaces, including coordination of food and beverage as needed
• Maintain showroom and office appearance, including coordination of cleaning, maintenance, and general upkeep
• Order andmaintainoffice, showroom, and hosting supplies
• Oversee incoming and outgoing correspondence, including mail, packages, Fed Ex, UPS, and postage systems
• Manage showroom resources, including swatch wall and design resource library
• Coordinate travel arrangements for team members as needed

Corporate Accountabilities & Performance Expectations:

• Provide prompt, courteous, and exceptional service to all customers — both external and internal — by living out Pigott’s core values and contributing to the One Pigott culture. Consistentlydemonstrateprofessionalism, proactive communication, anda timely response to every service inquiry.
• Support Pigott’s commitment to quality by developing,maintaining, and continuously improving position-specific procedures, process instructions, and documentation to better serve the company, customers, and team members.
• Attend work as scheduled and uphold all guidelines as outlined in the Pigott Team Member Handbook.
• Accept responsibility for ongoing personal and professional development.
• Performadditionalresponsibilities at the request of manager or the Pigott Leadership team.
• Demonstrate cooperation, teamwork, and a One Pigott mindset by partnering effectively across departments and locations to achieve shared company goals and objectives.
• Adhere to Pigott corporate branding standards to ensure consistency, professionalism, and alignment in all internal and external communications.
• Maintain confidentiality of business operations on behalf of Pigott and all clients.

Position Requirements:

• Bachelor’s degree in a business-related field preferred.
• 3–5 years of relevant work experience preferred.
• Customer service experience in a service-oriented industry is highly desirable.
• Strong business…