Scheduling Coordinator - Cardio Clinic

Position: Scheduling Coordinator - Cardio Clinic - Full-Time
## Scheduling Coordinator
- Cardio Clinic
- Full-Time Apply locations:
Mercy Medical Center time type:
Full time posted on:
Posted Todayjob requisition :
JR104813

Schedule:

Monday-Friday 7:30 am - 4:00 pm
** Work Shift
** Day
* * Scheduled Weekly Hours
** 40
* * Summary
* * This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
** Job Description
**** Job Duties/Essential Functions**
* ** Job Duties**  + Receives and handles telephone communications accurately and timely  + Coordinates scheduling patients  + Completes data entry from procedural records in an accurate and timely fashion  + Implements changes and assists with revisions on patient orders and requests  + Organizes and prioritizes daily work effectively.  + Receives and directs visitors within the department as indicated  + Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary  + Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners  + Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
** Department

Specific Duties
** Mercy Cardiology Clinic
* Greets and directs Plumb Hearth Center patients and visitors.  Obtains insurance cards, drivers licenses, and signatures for office records that support the patient encounter
* Coordinates scheduling patients for cardiovascular care and services at the Plumb Heart Center and outreach clinic locations
* Transcribes orders for cardiovascular testing from outside referring providers
* Resolves scheduling conflicts as identified
* Demonstrates a general understanding of the different insurance carriers (including Title 19, Medicare, and VA) and their eligibility requirements
* Handles routine billing questions as they arise and forwards more complex questions to the Mercy Billing Office as appropriate
* Responds to medical record requests in a timely manner
* Functions as a resource to patients and visitors for the use of EMR integrated software platforms that promote and support the care and service of patients
* Documents telephone encounters in the electronic medical record to communicate information to physicians and staff
* Maintains providers and diagnostic schedules utilizing scheduling software
* Schedules all Plumb Heart Center scheduling requests including follow-ups, infusions, scans, labs and/or imaging
* Coordinates patient appointments with all internal and external orders
* Provide patient education as needed for scheduled tests and procedures, inclusive of dietary restrictions
* Completes all Cardiology Front Desk/Scheduling staff messages sent to the Front Desk/Scheduling pool
* Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly
* Sends via fax or email, all necessary documentation to other providers or clinics
* Updates patient insurance information, and completes patients estimates as needed
* Cross covers front office and phone scheduling positions as deemed necessary
* Implements changes and assists with revisions to patient scheduling and requests
* Reviews and updates providers and diagnostic testing schedules daily
* Responds to real/potential problems based on urgency related to provider/testing schedules
* Refers conflicts and procedural questions to the Supervisor or Manager
** Knowledge,

Skills and Abilities

*** Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
* Creates welcoming environment for all healthcare team members
* Remains focused in stressful situations and performs multiple tasks quickly
* Handles multiple priorities in a distracting environment
* Ability to work in close proximity to others
* Manages anger/fear/hostility
** Professional Experience
*** Two years of health care and/or secretarial experience preferred
* Strong computer skills required
** Education
* ** High School Diploma or equivalent preferred
* Medical Assisting Diploma, Associate of Applied Science Degree preferred
* Medical Terminology strongly preferred
** Licensure, Certification, Registration
*** American Heart Association Basic Life Support (BLS) required as specified per department guidelines listed above.
** Pay Rate Type
** Hourly
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