Medical Member Services Administrator

Administrative Assistant

Are you the type of person who enjoys helping others, staying organized, and keeping multiple priorities moving at once? We are seeking a friendly, detail-oriented Administrative Assistant to serve as the first point of contact for members while supporting the day-to-day operations of a busy office.

This is an excellent opportunity for someone who enjoys customer service, problem-solving, and working in a fast-paced environment where no two days are exactly the same.

• Serve as the first point of contact for members in person and over the phone
• Answer and route incoming calls while providing professional, courteous service
• Respond to questions regarding benefits, deductibles, out-of-pocket expenses, and plan coverage
• Review plan documents to research and provide accurate information to members
• Open, sort, and distribute incoming mail
• Maintain organized filing systems and ensure documents are accurately filed
• Monitor and order office supplies as needed
• Assist with general administrative and office support duties
• Research member questions and identify solutions using available resources