Administrative Assistant Marriage and Family Therapy

Part-Time Administrative Assistant

Mount Mercy University is seeking a detail-oriented and organized Part-Time Administrative Assistant to support the Graduate Marriage and Family Therapy (MFT) Program and Olson MFT Clinic.

This position serves as a primary point of contact for clients, students, faculty, and staff and is responsible for clinic scheduling, client services, billing, records management, data tracking, and general administrative support. The successful candidate will maintain confidentiality, provide excellent customer service, and ensure administrative processes are completed accurately and efficiently.

• Manage client scheduling, referrals, appointments, and communications.
• Provide front-office support and maintain a professional clinic environment.
• Process client payments and assist with billing and account management.
• Maintain electronic client records and conduct routine audits for compliance.
• Track documentation and support HIPAA-compliant recordkeeping practices.
• Maintain databases, prepare reports, and assist with program operations.
• Support Graduate Center and clinic administrative functions as needed.

• Bachelor's degree
• Administrative experience in healthcare, higher education, or a related field
• Experience with electronic scheduling, records, or database systems
• HIPAA or healthcare administrative experience

• Strong organizational, communication, and customer service skills
• Excellent attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Ability to work independently and collaboratively

Join a mission-driven team dedicated to supporting students, clients, and the community through quality education and clinical services.

• Prorated paid time off and holidays
• Prorated Tuition Remission
• Supportive and collaborative work environment

St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.