Account Ops Coordinator

About the Role

As a CBRE Account Operations Coordinator, you will execute basic operational processes for work order management and service partner follow-up.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

This is a hybrid role (3 days onsite and 2 days remote) that can be filled in Cedar Rapids, IA;
New Albany, OH, or Phoenix, AZ.

• Work with customers, service providers, and employees performing routine and non-routine activities.
• Assist small to medium clients to achieve objectives. This includes coordinating processes, controls, cost, information, communications, and quality.
• Resolve maintenance repair work orders in a timely manner. Assist with dispatching, scheduling, and post-service activities.
• Attend periodic weekly calls with clients to review the status of projects and work orders.
• Work with internal groups to communicate customer requirements and resolve any challenges, issues, or new opportunities.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.