Account Manager

Employee Benefits Account Manager

We are seeking an Account Manager to join our Employee Benefits team in Cedar Rapids, IA, or Des Moines, IA. Our core values of Exceptionalism, Collaboration, and Resourcefulness guide our service to clients, colleagues, and communities. Ideal candidates are hungry, humble, and smart.

True North offers innovative strategies and a personal connection in risk management, employee benefits, and personal financial strategies to meet today’s changing complexities.

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Responsible Time Off (RTO) and 11 paid holidays
• Paid Volunteer Time Off and Donation Match Program
• Tuition reimbursement and paid certifications, licenses, designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• Hybrid Work Schedule
• $3,000 Referral Bonus

• Manage a book of business with a proactive client service approach, ensuring all deadlines and service standards are met
• Serve as primary point of contact for clients, producers, and service teams; respond to policy and service questions
• Build and maintain strong relationships with clients, carriers, and internal partners
• Maintain accurate records of policies, renewals, payments, and related documentation
• Stay current on industry trends, regulations, tools, and resources to advise and support clients
• Coordinate firm resources (Claims, Legal, Safety, Marketing, Technology, etc.) to deliver on client needs and purchased services
• Assist with marketing, placement, and renewal of new and existing business per established workflows
• Support client lifecycle projects, including preparing materials for recurring client meetings
• Identify opportunities to improve efficiency and enhance overall client experience
• Travel to client sites, carrier meetings, and regional offices as needed; perform other duties as assigned

• High School diploma or GED required
• Two or four-year degree preferred
• Experience managing a book of Employee Benefits accounts required
• Proficiency with Microsoft Office (Word, Excel, Outlook, basic PowerPoint)
• Prior customer service experience required
• One year with agency management system or CRM preferred, preferably EPIC
• L&H license required

• Strong analytical and critical thinking skills to solve problems effectively
• Highly collaborative and capable of working independently with focus and determination
• Professional, confidential, and ethical work ethic in all situations
• Organized and detail-oriented with ability to prioritize tasks and manage time efficiently
• Flexible and adaptable, maintaining positivity and focus in a fast-paced environment
• Self-motivated with proven leadership skills and ability to guide others toward success

True North makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected by local, state or federal laws.