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Customer Service Associate
Job in
Cedar Rapids, Linn County, Iowa, 52401, USA
Listed on 2026-02-20
Listing for:
Hertz
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Provide excellent customer service and resolve customer issues at the counter;
Serve as primary Net Promoter Score liaison for management and communicate on NPS actions;
Analyze NPS results to identify causes and drive guest satisfaction improvements;
Coach and guide employees to understand customer needs and improve service;
Ensure adherence to corporate policies and procedures by staff
Position Requirements
10+ Years
work experience
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