Appointment Scheduling Executive

Job Summary

We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. As an AE, you will handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem‑solving skills and technical proficiency to create a seamless experience for each customer.

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts and tailor each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions accurately and efficiently.
• Support additional projects as needed with flexibility.

• A drive to be the best in everything you do.
• Excellent communication and active listening skills.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.
• Thrives in a high-energy, fast-paced environment.

• High School Diploma or equivalent preferred.
• Previous customer service, dispatch, or technical support experience required.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds if necessary.

• Competitive pay rewarding performance and contribution.
• Growth‑focused culture with clear paths for advancement.
• Winning team environment with collaborative, high‑energy culture and supportive leadership.
• Comprehensive benefits: medical, dental, vision, and more for full‑time employees.
• Paid training, ongoing coaching, and continuous development.
• Potential same‑day pay with Pay Activ during training.