Customer Service Representative

Account Support Advisor

Great America Financial Services is seeking a Key Member of the Account Support team to manage various incoming interactions, including End User, collections, and customer relations.

• Inbound customer service interactions with a goal of one call resolution.
• Provide professional oral and written correspondence with internal and external customers.
• Consultatively identify appropriate solutions for customer inquiries.
• Understand the various types of agreements and end‑of‑term processes.
• Consistently meet or exceed daily core responsibilities.
• Complete basic team tasks and coordinate workflow and coverage with fellow ASA’s.
• Abide by account security procedures for all interactions.
• Accurately respond to customer inquiries, complaints, and requests in a timely manner.
• Handle tasks such as invoicing, taxation, agreement terms, updating account information, and payment terms.
• Participate in payment processing, transfer & assumptions, and calculation/explanation of end‑of‑term options.

• High School graduate or equivalent.
• Customer Service experience preferred.
• Proficient with Microsoft Office Suite;
  Salesforce experience desired.
• Detail oriented, ability to multi‑task, strong decision‑making, collection skills, cross training, and time management.
• High level of written and verbal communication skills; customer‑oriented; complaint resolution; mathematical error resolution.

Applicants must be authorized to work in the U.S. and are not eligible for visa sponsorship.

• Competitive compensation with monthly bonuses for eligible employees.
• 401(k) with company match and annual profit sharing.
• Paid time off – 80 hours annually in first year, plus 10 paid sick days and 10 paid holidays.
• Health, wellness, and family planning benefits including health, dental, vision insurance, short‑term & long‑term disability, and company‑paid life insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Employee assistance program, parental leave, tuition assistance, networking opportunities, and leadership development.
• Paid parking, service awards, hybrid work arrangements, and business casual environment.