Credit & Collections Analyst; Entry Level

Position Type

Long term contract role with extensions (8 months to begin with)

Location:

200 First Street SE Cedar Rapids, IA 52401

Job
-1

Pay rate: $15.07/hour on W2

Work Schedule:

40 hours/week

Candidate must be located in Cedar Rapids, IA area. In addition to collections duties, they will help with payment processing in the Cedar Rapids office.

In office consistently for the first few months then potential of hybrid afterwards.

The applicant will be able to lift up to 20 pounds and be able to stand up to 4 hours.

Handles incoming and makes outgoing collections-related calls with customers, community assistance agencies, collection agencies. Processes paperwork to support collections activity, including bankruptcies and probates.

These accountabilities are not intended as a complete list of specific duties and responsibilities and does not limit or modify the right of any supervisor to assign, direct, and control the work of employees assigned to this job.

• Processes bankruptcy activities. Identifies new bankruptcy filings. Processes appropriate paperwork to file claims for outstanding utility balances. Identifies all customer accounts impacted by bankruptcy and noting appropriately. Performs appropriate follow-up with bankruptcy proceedings. Consults with legal department as appropriate.
• Responds to incoming calls, correspondence, and emails from community assistance agencies that are assisting customers. Accesses CIS accounts and answers questions related to account status, balance, usage, payment agreement status and options, etc. Maintains rapport with agency staff.
• Assists community assistance agencies with inquiries related to the online self-service application Energy Assistance Center (EAC), including access issues. Encourages use of system to agency staff.
• Researches and processes probate claims.
• Processes non-utility accounts with outstanding balances. Sends customer correspondence; answers related phone calls from customers, or internal employees, documents CIS accounts, transfers outstanding balances to collection agencies, and handles inquiries & notifications related to those accounts.
• Answers incoming calls from collection agencies, answering questions, preparing paperwork to support small claims activity. Updates collection agencies with any disputes, recalls, or balance adjustments. Informs collection agencies if payment warrants commission, applies payments received from collection agencies to CIS.
• Makes outgoing collections calls to customers discussing past due account balances. Processes payments. Sets up payment arrangements. Notes CIS accounts appropriately.
• Completes collection activity related to deposits, including notifications, and severance of service.

Performs work under the general supervision of a Manager.

Educational Requirements Education Level Field of Study

Associate Degree

• 2 years of related experience

• Basic knowledge of customer service, collections processes and procedure, CIS system accessing and updating of accounts.
• Demonstrated solid commitment to excellence in customer service.
• Demonstrated effective interpersonal, verbal and written communication skills.
• Demonstrated ability to use computer software programs (e.g., e‑mail, word processing, spreadsheet, and project management); experience with customer information systems preferred.
• Maintains confidentiality with customer information.
• Proficient in basic math.
• Demonstrated ability to manage multiple tasks and responsibilities.
• Works in a diverse and inclusive environment.