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Customer Service Associate
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-06-18
Listing for:
Hertz
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Handle first contact resolution and the customer interaction experience at the location;
Serve as the primary Net Promoter Score liaison for the management team;
Analyze NPS results to determine causes and execute plans to improve guest satisfaction;
Provide guidance, feedback, and individual coaching to employees to improve service;
Ensure corporate policies and procedures are administered and followed by all staff
Position Requirements
10+ Years
work experience
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