Utilities Customer Service Specialist
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-07-17
Listing for:
City of Cedar Rapids, IA
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
The City of Cedar Rapids is seeking a Customer Service Representative to support daily operations in the Utilities Department. You will be a key point of contact for residents, answering calls, assisting with utility services, billing questions, and payment arrangements.
You will work with a call center team to maintain accurate records, follow policies, and deliver courteous, professional service. A high school diploma and 1–3 years of customer-facing experience are required; bilingual skills
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