Call Center Specialist

We are looking for dependable individuals to join our team as a Call Center Specialist. This role is ideal for someone who enjoys helping people, communicating clearly, and staying organized in a fast-paced environment.

• The majority of your day will be outbound calls generating interest to schedule a free consultation with one of our sales representatives.
• Handle both inbound and outbound calls with professionalism and courtesy.
• Assist customers by answering questions, providing information, and scheduling free consultations.
• Accurately enter and maintain customer data in our system.
• Document call details and maintain organized records.
• Follow established procedures while delivering excellent customer service.

• Strong communication and listening skills.
• Comfortable speaking with customers over the phone throughout the day.
• Accurate data entry and basic computer skills. (Word/Excel)
• Ability to stay organized and manage multiple tasks.
• Consistent attendance and a positive attitude.
• Previous customer service or call center experience is preferred.

• Monday – Thursday 9:00am – 5:30pm
• Friday 9:00am – 2:00pm

• Benefits include health/dental insurance, aggressive 401k, paid holidays, 5 + 5 days PTO, and more
• Employee owned!
• Hourly + bonus pay structure
• Supportive small team
• Paid training provided
• Stable position with consistent hours
• 40 years of service in Eastern Iowa
• Fun environment and great people