More jobs:
Roadside Dispatch & Customer Experience Lead
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-08-01
Listing for:
Infinity
Full Time
position Listed on 2026-08-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Infinity is seeking a Customer Service Manager for our Roadside Assistance program in the Cedar Rapids area. You will lead an inbound service and dispatch team, ensuring responsive support for consumers, service providers, and fleet clients during urgent roadside events.
You'll coach for accountability, empathy, accuracy and execution, manage performance metrics, and drive continuous improvements while maintaining a calm, data-driven leadership style aligned with Infinity's Perform Culture.
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