Payroll Support Specialist

Description

We are seeking a customer-focused Payroll & Timekeeping Support Specialist to provide front-line support for employee payroll, timekeeping, and attendance-related questions. This 3-6 month contract is ideal for someone who enjoys problem-solving, navigating multiple systems, and delivering a high level of service in a fast-paced environment.

Key Responsibilities

+ Respond to employee payroll and timekeeping inquiries via phone and email

+ Assist with questions related to PTO balances, holiday pay, time entry corrections, and system access

+ Research and resolve payroll and timekeeping issues using multiple internal systems

+ Create and escalate cases for complex matters, including leave administration and policy-related inquiries

+ Provide timely, professional support to employees across multiple departments

+ Maintain accurate documentation of employee requests and resolutions

Requirements

Qualifications

+ Previous payroll, timekeeping, HR support, or related experience preferred

+ Customer service, call center, help desk, or employee support experience

+ Strong technical aptitude with the ability to navigate multiple systems simultaneously

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Experience with case management platforms, HR systems, or knowledge management tools is a plus

+ Excellent written and verbal communication skills

+ Strong attention to detail and problem-solving abilities

Work Environment

+ Fast-paced, high-volume employee support environment

+ Manage approximately 90-120 employee inquiries and requests per week

+ Opportunity to work with a collaborative team supporting workforce operations and employee experience

Ideal Candidate

The ideal candidate is organized, service-oriented, and thrives in a high-volume support setting. You enjoy helping others, solving problems, and balancing multiple priorities while maintaining accuracy and professionalism.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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