Head of Customer Experience & Service Delivery
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-08-12
Listing for:
My ImOn
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
ImOn Communications, LLC in Cedar Rapids, IA seeks a dynamic Director of Customer Care & Service Delivery to lead end-to-end customer journeys from order to installation and beyond. This role focuses on customer experience strategy, operational excellence, team development, and cost control while driving revenue objectives.
8–10 years in Customer Care/Experience leadership, telecom or broadband preferred;
Bachelor's degree required or equivalent leadership experience.
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