Inbound Customer Service & Dispatch Specialist

Description

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture
, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work
, we encourage you to join Infinity's exceptional workforce and be part of our award-winning culture
. We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don't just build careers - we create opportunities to grow, thrive, and perform at the highest level
.

We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact - every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

• Competitive Pay:
  Rewarding your performance and contribution as well as same day pay opportunities through Pay Activ
• Growth-Focused Culture:
  Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment:
  Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits:
  Medical, dental, vision, and more for full-time employees
• Set Up for Success:
  Paid training, ongoing coaching, and continuous development

• Be a compassionate communicator - listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help - dispatch service providers quickly and accurately.
• Problem-solve under pressure - think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service - resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused - document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease - handle diverse call types, shifting priorities, and multiple technology platforms.

What We’re Looking for:

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service-oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience
• Onsite technical assessment is required

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

If you’re looking for a career where every call matters, every customer counts, and you can be the difference in someone's toughest moment - join Infinity's award-winning team today.

14-14 Hourly Wage