Order Administrator; Onsite

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U.S. Citizen, U.S. Person, or Immigration Status Requirements:

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This position is for a Customer Service Order Administrator who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

• Applies basic skills in the execution of existing procedures.
• Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be purchased.
• Answers basic customer inquiries on product availability, maintenance, and the status of orders.
• Resolves basic customer service or billing complaints.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
• Serves as customer interface on product status and delivery.
• Responsible for scanning, filing and archiving service order packets.
• Inducts customer returned goods (CRGs) into SAP, creates and releases repair orders to the operations floor, per the direction of the Customer Account Specialist.
• Reviews and completes pending sales billing.
• Conducts shipping tasks, including quality checks for accuracy.
• Updates and maintains induction/shipping spreadsheets for tracking orders.

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

• Experience utilizing Microsoft O365 products.
• Customer service experience.

* Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite:
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.

And more!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of…