Theatre Operations Manager

Overview

Description
:
Marcus Theatres is seeking a dynamic Theatre Operations Manager to bring the magic of movies to life. In partnership with the General Manager, you’ll lead and inspire a team of associates while overseeing every aspect of theatre operations. This role focuses on driving revenue, optimizing costs, enhancing guest satisfaction, and fostering associate growth in a fast-paced environment.

Experience movie magic at The Cedar Rapids Cinema, featuring 16 state-of-the-art screens, luxurious Dream Loungers, two Super Screen DLX auditoriums, a Take Five Lounge, and Zaffiro’s Express.

If you’re passionate about entertainment, love creating memorable guest moments, and want to be part of a team redefining what it means to go to the movies, we’d love to meet you.

• Customer
  
  Experience:
  
  Ensure a quality movie-going experience, maintaining cleanliness, safety, appearance, and service standards.
• Staff Development: Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.
• Budget Management: Monitor revenue, payroll, and expenses to meet budget goals, implement contingency plans, and explain variances.
• Cost Control: Develop systems to control costs, manage inventories, and justify non-routine expenses within budget guidelines.
• Maintenance & Capital Improvements: Oversee repairs, capital expenditures, and ensure compliance with maintenance standards.
• Sales & Marketing: Analyze competitors, promote brand awareness, and support guest and associate recognition programs.
• Quality & Compliance: Ensure adherence to quality assurance standards, safety regulations, and address deficiencies through corrective actions.
• Administrative Duties: Manage associate records, payroll, reporting, inventory, and system access, ensuring operational accuracy and compliance.
• Perform other duties throughout the theatre as necessary.

• Minimum of 2 years in operations management within a theatre, customer service, or food & beverage in a fast-paced environment preferred. Four year college degree desired.
• Strong interpersonal, problem-solving, and communication skills (written and verbal) with professional demeanor.
• Motivated to learn new skills, software, and tasks to meet industry demands; flexible to work varied shifts, including nights, weekends, and holidays.
• Proficient in tracking inventory, revenue, and expenses with strong administrative abilities.
• Skilled in handling customer relations and challenging customers with patience, diplomacy, and tact to resolve conflicts effectively.
• Ability to stand, walk, and bend continuously, lift up to 40 lbs, and handle high-pressure situations.
• Completion of field/classroom training and required certifications (e.g., Serve Safe, Management Certification).
• Capable of working both independently and collaboratively to solve complex problems while interacting professionally at all levels.

• Free Movies
• Discounted concessions and free popcorn
• Early wage access
• Ability to grow your career and transfer from one property to another
• Discounts at Marcus Hotels & Resorts locations including rooms, restaurants, cafes, lounges, golfing, skiing, and spa
• Referral bonus for family and friends
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, an employee assistance program, and 401k with employer match
• And much more!

As part of the Marcus Corporation, Marcus Theatres has proudly entertained audiences since our first theater opened in Ripon, WI, back in 1935. We are the fourth-largest theater circuit in the U.S., with 995 screens across 78 locations in 17 states, operating under Marcus Theatres, Movie Tavern® by Marcus, and Bistro Plex® brands. We’re dedicated to hiring exceptional talent who bring these experiences to life for every moviegoer.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.