Family Service Counselor

Cedar Memorial Park Cemetery and Funeral Homes, Cedar Rapids, Iowa, has a new full‑time sales opportunity for a Family Service Counselor to join our sales team.

The Family Service Counselor will participate in a unique training program designed for individuals who have a history of success and want to build a long‑term career in pre‑planning, helping & protecting families.

Cedar Memorial is dedicated to preparing families before their time of need. Our Family Service Counselors are performance‑driven, self‑motivated, and service‑minded professionals. We provide an excellent structured program.

• Provide empathetic cemetery services to bereaved family members and friends of the deceased and future follow‑up to establish positive rapport.
• Compassionately assist family members of the deceased to complete the authorization for interment promptly and accurately.
• Must obtain and retain knowledge of the design, layout, and certain operations of Cedar Memorial Park Cemetery.
• Develop and nurture pre‑need sales opportunities with conversion rates that meet or exceed individual and company goals.
• Secure and schedule appointments with families seeking pre‑planning opportunities and assist in finalizing pre‑funding for funeral, cremation, and cemetery arrangements.
• Effectively conduct appointments and presentations about service and merchandise selections. Those we are honored to serve are provided thorough and accurate education about the many options available, including related prices and payment options.
• Offer cemetery interment rights, memorial markers, space reservations, and other related cemetery selections. Inquire regularly with all assigned families for customer satisfaction and the identification of further opportunities to assist. Regularly assist with the design and sale of bronze memorial markers.
• Secure pre‑need sales opportunities from a variety of sources. Contact and develop customer service relationships. Submit identified opportunities promptly and comply with the documented management protocol.
• Accurately and thoroughly complete purchase agreements and related contract documents. Comply with all applicable Iowa laws and rules related to pre‑need sales.
• As scheduled, serve as the first resource for all calls and walk‑in inquiries. Provide appropriate outreach to inquiries in a manner that exceeds customer expectations.
• Provide weekend and “on‑call” coverage as scheduled.
• Schedule gatherings at the Cedar Memorial Park Family Center and Library while coordinating with catering services and Hospitality Associates.
• Work with other departments and Associates positively and cooperatively to provide the best customer service experience.
• Follow all safety policies and procedures.
• Perform special projects and other duties as assigned.

• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Must be sensitive to others’ emotional and personal needs.
• Excellent problem‑solving, research and critical thinking skills.
• Excellent customer service skills.
• Proficient with Microsoft Office Suite.
• With training, become proficient in the use of the software programs used for data and records management.
• Maintain a professional appearance and adhere to the company’s Appearance Policy.
• Be a cooperative and team‑oriented individual with consistent follow‑through and dependability.

• Associate’s degree preferred;
  High School or GED required.
• Two or more years of previously successful full‑time sales or customer service experience is required.
• Valid Iowa Driver’s License and a safe driving record. Must maintain a safe driving record in accordance with Cedar Memorial’s insurance policy.
• Before any sales activities, a Family Service Counselor must obtain a pre‑need sales agent license issued by the Iowa Insurance Division. Sales activities include but are not limited to advertising, selling, promoting, or offering to furnish pre‑need or pre‑paid cemetery/funeral merchandise or services (as further outlined in Iowa code 523A, 523I, and Iowa Administrative Rules 191.100).
• Within 24 months following the issuance of the pre‑need sales agent license by the Iowa Insurance Division, a Family Service Counselor shall begin the process of receiving CPC certification from the National Funeral Directors Association.

• Prolonged period of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Travel to meet with families will be required on occasion.
• Stooping
• Reaching
• Walking
• Keyboarding
• Hearing
• Standing
• Talking
• Repetitive Motions