Casino Manager

POSITION SUMMARY

Responsible for overseeing the daily operations of a gaming floor, including both table games and slots. Ensures profitability, compliance with state laws, and excellent customer service.

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

• Provides next‑level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co‑workers.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Leads the hiring, training, development and supervision of table games and slot departments Team Members and processes.
• Oversees all casino operations, including the performance of slot machines, table games, and betting shops.
• Handles customer complaints and disputes.
• Ensures compliance with Internal Control Policies and Procedures.
• Adheres to regulatory, departmental, and company policies in an ethical manner.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.

• Oversees all aspects of slot operations, including performance, floor layout, product mix, and revenue optimization.
• Analyzes slot performance metrics (hold %, coin‑in, win per unit, occupancy) and implements strategies to maximize profitability.
• Collaborates with slot vendors regarding new game installs, conversions, leasing agreements, and floor optimization opportunities.
• Manages slot floor layout, signage, and merchandising to enhance guest engagement and traffic flow.
• Monitors and adjusts slot pricing strategies including denomination mix, hold percentages, and promotional configurations.
• Oversees technical slot operations including machine uptime, preventative maintenance, and coordination with slot technicians.
• Leads slot‑related marketing initiatives in partnership with marketing (free play, tournaments, loyalty programs).
• Evaluates emerging gaming technologies and recommend new slot products and innovations.

• Provides operational oversight and support for table games, ensuring strong pit performance and exceptional guest service.
• Reviews KPIs including drop, win, hold %, and labor efficiency; recommend improvements as needed.
• Partners with Table Games leadership on staffing models, scheduling, and game mix optimization.
• Monitors high‑limit and VIP play to ensure premium guest experience and service standards.
• Supports execution of table games promotions, events, and player development initiatives.
• Develops and implements policies and procedures for the gaming floor.
• Ensures all games table games are conducted fairly and within the established rules and regulations.
• Authorizes and supervises the table games fills, credits and comps. Assures proper completion of currency transaction reporting paperwork as required by federal regulation.
• Rates customer table game activity and identifies high roller action.
• Reviews table games closing and shift change procedures to ensure accurate and complete documentation.
• Other duties as assigned.

Bachelor’s degree plus five (5) to ten years of progressive experience in the gaming industry required. Experience working in the slot department required; knowledge of all table games required. Other combinations of education and experience may be considered. Ability to work in an intense, fast‑paced environment requiring a high degree of concentration. Must be able to formulate and communicate ideas and to make independent decisions.

• Exhibit leadership and management skills, as well as excellent verbal and written communication skills.
• Knowledge of all table…