Entertainment Manager

About Cedar Crossing Casino & Entertainment Center

Cedar Crossing Casino & Entertainment Center isn’t just another casino.

It is a bold reimagination of what gaming can become when you design for the next twenty years — not the last twenty.

Located in Cedar Rapids, Iowa, Cedar Crossing blends gaming, hospitality, culinary excellence, live entertainment, arts and culture, and a STEM innovation lab into one integrated destination. Every element of the property is built around a singular brand belief:

Discovery

Discovery is the idea that our guests are dreamers. They come to explore, to connect, to learn, to celebrate, and yes — to win. We design moments that spark wonderment. From our entertainment venue to our restaurants, from the gaming floor to our Arts & Cultural Center, we create experiences that invite guests to discover something new each time they visit.

We are building something extraordinary—and we’re looking for an Entertainment Manager who understands that great entertainment isn’t just about what happens on stage. It’s about creating memorable experiences from the moment guests arrive until the final guest leaves.

Oversees the day-to-day operations of Cedar Crossing’s entertainment venues, including the Compass Center, Stage 180, EPICENTER, and Box Office.

Working closely with the Entertainment Buyer, this position is responsible for the successful execution of concerts, shows, and special events—from artist advance and production coordination through event execution and guest experience. Leads venue operations, supports artists and touring professionals, and helps create the atmosphere and energy that makes Cedar Crossing a destination guests want to visit again and again.

A creative, detail-oriented leader who understands that every show, every performance, and every guest interaction is an opportunity to bring the Cedar Crossing Discovery brand to life.

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

• Manage the day-to-day operations of the Compass Center, Stage 180, EPICENTER, and Box Office.
• Partner with the Entertainment Buyer to execute all entertainment programming, including artist relations, hospitality, travel, technical riders, backline, production requirements, load-in/load-out, and event settlement.
• Oversee venue readiness, ticketing operations, AV systems, production support, and event logistics to ensure every performance is executed safely and professionally.

• Curate the entertainment experience throughout Cedar Crossing by managing overhead music, digital signage, video displays, and other elements that shape the property's atmosphere.
• Continuously look for opportunities to enhance the guest experience and create memorable moments that reinforce the Cedar Crossing Discovery brand.

• Lead and develop the Box Office team, AV technicians, ushers, stagehands, and other entertainment staff.
• Build strong working relationships with artists, promoters, vendors, and internal departments to ensure exceptional execution.
• Manage entertainment budgets, vendor relationships, contracts, and event reporting.
• Evaluate event performance and continuously improve operational efficiency and the guest experience.

• Provide next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
• Maintain confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Ensure compliance with all department and company policies, procedures, internal controls, and government regulations.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Adhere to regulatory, departmental, and company policies in an ethical manner.
• Resolve problems that are within the position's scope of authority and recommends courses of action to resolve problems that beyond the scope of authority to the position’s supervisor.
• Keep position supervisor informed of…