Entertainment Manager

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Full Time Management Cedar Crossing Casino & Entertainment Center, Cedar Rapids, IA, US

17 days ago Requisition

POSITION SUMMARY Oversees the day-to-day operations of Cedar Crossing's entertainment venues, including the Compass Center, Stage 180, EPICENTER, and Box Office.

Working closely with the Entertainment Buyer, this position is responsible for the successful execution of concerts, shows, and special events—from artist advance and production coordination through event execution and guest experience. Leads venue operations, supports artists and touring professionals, and helps create the atmosphere and energy that makes Cedar Crossing a destination guests want to visit again and again.

A creative, detail-oriented leader who understands that every show, every performance, and every guest interaction is an opportunity to bring the Cedar Crossing Discovery brand to life.

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

Entertainment Operations

• Manage the day-to-day operations of the Compass Center, Stage 180, EPICENTER, and Box Office.
• Partner with the Entertainment Buyer to execute all entertainment programming, including artist relations, hospitality, travel, technical riders, backline, production requirements, load-in/load-out, and event settlement.
• Oversee venue readiness, ticketing operations, AV systems, production support, and event logistics to ensure every performance is executed safely and professionally.

Guest Experience & Property Atmosphere

• Curate the entertainment experience throughout Cedar Crossing by managing overhead music, digital signage, video displays, and other elements that shape the property's atmosphere.
• Continuously look for opportunities to enhance the guest experience and create memorable moments that reinforce the Cedar Crossing Discovery brand.

Leadership

• Lead and develop the Box Office team, AV technicians, ushers, stagehands, and other entertainment staff.
• Build strong working relationships with artists, promoters, vendors, and internal departments to ensure exceptional execution.
• Manage entertainment budgets, vendor relationships, contracts, and event reporting.
• Evaluate event performance and continuously improve operational efficiency and the guest experience.

Other

• Provide next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
• Maintain confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Ensure compliance with all department and company policies, procedures, internal controls, and government regulations.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Adhere to regulatory, departmental, and company policies in an ethical manner.
• Resolve problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keep position supervisor informed of relevant activities.
• Other duties as assigned.

Bachelor’s degree in Hospitality, Entertainment Management, Business, Marketing or related field. Five (5) or more years’ of progressive experience in live entertainment, venue management, theater, concert production, hospitality, or a related field. Other c ombinations of education and experience may be considered. Experience coordinating live events, artist hospitality, production logistics, and venue operations. Experience working with ticketing systems and event operations.

Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail. Ability to work in an intense, fast‑paced environment requiring a high degree of concentration. Must be able to formulate and communicate ideas and to make independent decisions.…