Table Games Supervisor

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Full Time Management Cedar Crossing Casino & Entertainment Center, Cedar Rapids, IA, US

4 days ago Requisition

Salary Range: $24.50 To $24.50 Hourly

Provides direct supervision of the assigned pit area of the table games operations, during their assigned shift. Monitors and enforces all policies and procedures as outlined in department and company manuals, as well as in accordance with Internal Controls Policies and Procedures and state regulations.

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

• Provides next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
• Ensures proper table opening and closing procedures are followed, including verification of chip inventory, float balances, and documentation accuracy.
• Monitors and verifies accuracy of fills, credits, and marker transactions in accordance with internal controls and regulatory requirements.
• Enforces all table game rules and resolves disputes between guests and dealers in a fair, consistent, and professional manner.
• Partners with Surveillance and Security to report, document, and follow up on suspicious activity, variances, or potential gaming violations.
• Maintains knowledge of all current table game rules, side bets, and promotions to ensure accurate execution and guest communication.
• Conducts performance feedback and coaching conversations with Dealers to improve game protection, accuracy, and guest service.
• Ensures proper staffing levels and table spreads are maintained based on business demand and operational efficiency.
• Ensures compliance with Anti-Money Laundering (AML) policies and procedures by monitoring gaming activity for suspicious behavior, accurately documenting and reporting unusual transactions, and escalating concerns in accordance with regulatory requirements and internal controls.
• Completes all reports and projects assigned by the Casino Shift Manager.
• Assumes overall responsibility for the effective gaming service activities for a designated area or pit.
• Reports shift activity daily and coordinates with other shifts, including customer activity and play, game drop and any unusual activity.
• Assists in monitoring table payouts to ensure proper amounts are being paid to guests.
• Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
• Maintains game security and always protect company assets.
• Controls and directs games in progress by monitoring and providing assistance and dealer correction.
• Maintain awareness of how each game stands with respect to player limits, special guests, gains/losses, and dealer performance.
• Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
• Adheres to scheduling and coordinates with manager regarding any concerns with attention to guest satisfaction.
• Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
• Responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Always follows the Company Service Standards model.
• Assists in developing department standards, guidelines, and objectives.
• Assists in other administrative processes such as staffing to ensure proper planning and efficient operation of assigned areas.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Addresses any situations that may arise among department employees.
• Reviews the work…