Count Room Supervisor

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Full Time Management Cedar Crossing Casino & Entertainment Center, Cedar Rapids, IA, US

4 days ago Requisition

Manages the collection and proper counting of games’ cash boxes from the gaming floor. Manages and ensures proper and accurate record keeping and the storage of all gaming-related records and forms. Manages the cash and voucher count conducted in the count room in accordance with company Internal Control Policies and Procedures as well as state regulations.

The following responsibilities apply to all positions within Count Team:

• Deliver exceptional service to internal and external guests while demonstrating Cedar Crossing values and culture.
• Follow Company Service Standards and maintain professionalism in all interactions.
• Protect confidential information and safeguard company assets.
• Comply with company policies, Internal Controls, gaming regulations, BSA/Title 31 requirements, and other applicable laws.
• Maintain accurate records, documentation, and reports.
• Communicate effectively with team members, leadership, and regulatory personnel.
• Resolve operational issues and escalation concerns as appropriate.
• Perform other duties as assigned.

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

• Provide leadership, coaching, training, performance management, and support to Count Team staff.
• Foster a positive, productive, and accountable work environment.
• Establish departmental standards, goals, procedures, staffing plans, and operational priorities.
• Collaborate with Surveillance and Security to maintain count procedures and drop routes.
• Oversee the secure collection, transportation, counting, and reconciliation of currency and vouchers.
• Monitor count room operations to ensure compliance with safety standards, Internal Controls, company policies, and regulatory requirements.
• Maintain custody and control of gaming records, forms, and documentation.
• Prepare, review, and distribute required count, cash, voucher, and gaming reports.
• Coordinate minor equipment maintenance and operational readiness.
• Communicate significant operational activities, concerns, and recommendations to department leadership.

Bachelor's Degree and a minimum of three (3) years of finance, accounting, cash operations, or supervisory experience in gaming, hospitality, or a similar environment preferred. Other combinations of education and experience may be considered. Proficiency in Microsoft Office applications and computerized business systems. Strong PC, data-entry, and ten-key skills.

Ability to make sound independent decisions and communicate effectively with all levels of the organization.

Must be capable of:

• Strong leadership, coaching, and team-development abilities.
• Excellent communication and interpersonal skills.
• Strong analytical, organizational, and problem-solving skills.
• Knowledge of cash controls, accounting principles, and reconciliation processes.
• Ability to manage multiple priorities in a highly regulated environment.
• Strong attention to detail and commitment to operational accuracy.
• Ability to interpret regulations, policies, and procedures and ensure compliance.

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.
• Obtain and maintain required license(s).
• Perform the duties described in compliance…