Slot Assistant Shift Manager

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Full Time Management Cedar Crossing Casino & Entertainment Center, Cedar Rapids, IA, US

4 days ago Requisition

Responsible for ensuring compliance with company policies and state regulations and maintaining the smooth operation of the gaming floor as directed.

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

• Provides next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Completes all reports and projects assigned by the Gaming Manager.
• Ensures accurate jackpot transactions and compliance with internal controls, along with timely processing of jackpot slips and payments.
• Verifies the completion of all department paperwork, including jackpot slips, tax documents, and guest claim forms.
• Oversees the proper functioning of all gaming machines, making them readily available for guest play.
• Adheres to scheduling and coordinates with manager regarding any concerns with attention to guest satisfaction.
• Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
• Assists with or is responsible for staff training and following CTR and SAR procedures.
• Responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Reviews and approves gaming documentation based on established levels of authorization.
• Maintains and enforces physical safeguards over all monies, forms, and records.
• Always follows the Company Service Standards model.
• Assists in developing department standards, guidelines, and objectives.
• Assists in other administrative processes such as staffing to ensure proper planning and efficient operation of assigned areas.
• Provides on-floor leadership and direction during assigned shift, ensuring consistent coverage and responsiveness to operational needs.
• Conducts and documents shift briefings to communicate priorities, promotions, VIP activity, and operational updates to team members.
• Monitors gaming floor activity in real time to identify service opportunities, equipment issues, and potential risk situations.
• Partners with Surveillance, Security, and Compliance teams to identify and report suspicious or irregular gaming activity.
• Maintains knowledge of slot system functionality (e.g., CMS, ticketing systems) and troubleshoots operational issues as needed.
• Supports inventory control and accountability for slot supplies, including jackpots forms, TITO tickets, and related materials.
• Tracks key performance indicators (KPIs) such as machine uptime, jackpots, guest satisfaction, and labor efficiency; escalates trends to management.
• Assists with scheduling adjustments, break rotations, and staffing coverage to maintain optimal service levels during the shift.
• Addresses any situations that may arise among department employees.
• Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of…