Sr Advisor Training & Quality Assurance Consultant-Advice Center

Financial Services Training And Quality Assurance Specialist

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.

Designs, delivers, and reinforces compliant training for licensed financial advisors while independently performing quality assurance reviews in a regulated financial services environment. Leverages quality insights, regulatory requirements, and performance data to improve advisor effectiveness and mitigate compliance risk.

Responsibilities

• Design, update, and maintain onboarding, refresher, and remediation training programs for licensed financial advisors.
• Deliver live and virtual training sessions, workshops, and structured coaching engagements.
• Develop and maintain training materials, including facilitator guides, presentations, job aids, call examples, scenarios, role play exercises, and microlearning content.
• Translate quality findings, detect trends, and regulatory updates into practical, compliance-aligned learning solutions.
• Partner with Compliance, Legal, and business teams to ensure training content reflects current Financial Industry Regulatory Authority (FINRA) rules and firm policy.
• Independently conduct call monitoring and interaction reviews for licensed advisors using established quality standards.
• Analyze performance trends related to suitability, disclosures, tone, and client communication.
• Provide consultative coaching and feedback to improve advisor performance and reduce regulatory risk.
• Maintain documentation supporting supervisory oversight, internal audits, and regulatory examinations.
• Identify and escalate systemic quality or compliance risks with evidence-based recommendations.

Qualifications

• Bachelor's degree in business, finance, or related field
• Five years of experience in financial services training, quality assurance, or performance management
• Experience designing and delivering training and performing call quality reviews for licensed professionals
• Strong working knowledge of FINRA regulations, supervision requirements, advisor disclosures, and suitability standards
• Ability to translate quality and compliance findings into effective learning solutions
• Proficient in MS Word, Excel, PowerPoint, and Articulate Storyline or equivalent eLearning authoring tools
• Strong communication, facilitation, coaching, and presentation skills

Preferred Qualifications

• FINRA Series 6 with FINRA Series 65 or equivalent
• Experience in brokerage, wealth management, insurance, or investment advisory environments
• Experience supporting regulatory examinations or internal audits
• Familiarity with learning management systems, call monitoring platforms, and quality scoring tools
• Background in adult learning principles or instructional design

Working Conditions

• Hybrid Office Environment
• Occasional Travel