Community Branch Manager

Benefits

We provide a compensation and benefits package designed to give employees and their families choice. Generous paid time off in addition to paid federal holidays, student debt employer repayment program, 401(k) retirement plan with a 6% match.

The Community Branch Manager is responsible for the delivery of outstanding client service, achievement of growth goals, operational efficiencies, and development of branch employees, typically in a branch with deposits up to $100MM. This position will develop and maintain client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices.

• Facilitate integration of financial services and products, including customized lending, cash management, investment management, etc., by referring clients to the appropriate department or division.
• Manage effective use of client relationship management software, recording appropriate activities, incidents, referrals, and marketing.
• Manage and foster growth in the top client relationships of the branch.
• Identify referral opportunities to other lines of business, fully embracing 360 View for documenting referrals and other client activity.
• Build client relationships through outbound and proactive measures.
• Open and maintain a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.
• Process new consumer and small business loan requests with proficiency.
• Keep up to date on regulation changes, follow all bank policies and procedures, and complete all required training.
• Ensure operational efficiency, compliance, and quality standards are met.
• Participate in branch security and enforce safety policies.
• Learn, demonstrate, and foster First Interstate Bank’s corporate culture.
• Participate in volunteer activities and financial education.
• Ensure positive community relations in branch market area; collaborate with market branches to foster One First Interstate.
• Perform other duties as assigned.

• Manage one or more branches within a market, ensuring performance execution, employee engagement, and operational soundness.
• Manage selection, placement, performance, development, promotion, and termination of branch employees; collaborate with the Community Market Leader.
• Provide coaching, performance feedback and development; ensure each team member builds proficiency in consumer and small business lending, deposit account opening, and effective use of dashboards.

• Manage branch level P&L, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, customer adoption strategies.
• Ability to solve complex operational or client related challenges using sound judgment, data interpretation, and risk‑aware decision making.
• Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Demonstrated ability to identify client needs and recommend appropriate financial solutions.

• High School Diploma or General Education Degree (GED) required.
• Associate's Degree preferred.
• 4–6 years experience in the banking industry, including supervisor or management experience.
• Consumer and Small Business lending origination experience preferred.

• Valid driver’s license required.
• Registered Mortgage Loan Originator per the SAFE Act required.
• Notary Certification preferred.

Employees must be able to operate a computer keyboard and mouse, handle up to 25 lbs occasionally, stand occasionally, talk frequently, walk frequently, and function in moderate noise levels. Typical work hours vary based on scheduling and business need; regular and predictable attendance is required. Travel may be required as needed.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free…