Member Service Associate

Green State Credit Union is seeking a dynamic and customer-focused Member Service Associate to join our team. This role is pivotal in providing high-quality assistance to our members, ensuring their banking, insurance, and investment needs are met with expertise and care. The ideal candidate will embrace our ethos of community growth and personal service, delivering solutions that align with our wide array of financial products.

This position offers a unique opportunity to develop professionally in a supportive environment focused on financial health and innovation.

Responsibilities

• Assist members with account management, loan applications, and transaction services.
• Provide detailed information and advice on financial products like savings, loans, insurance, and investments.
• Resolve member complaints and inquiries quickly and effectively, ensuring customer satisfaction.
• Collaborate with team members to identify opportunities for service improvement.
• Participate in training and professional development sessions to stay updated on industry practices and products.

Required Skills

• Strong communication and interpersonal skills
• Proficiency in financial software and Microsoft Office
• Knowledge of banking and financial regulations
• Ability to analyze financial information and provide advice