Admissions Specialist

Are you passionate about helping individuals and families take their first steps toward recovery? Radix Recovery is seeking a compassionate and detail-oriented Admissions Representative to join our team. This role serves as the first point of contact for prospective clients, families, and referral partners-providing guidance, support, and reassurance throughout the admissions process.

As an Admissions Representative, you will:

• Manage the admissions process from initial inquiry to program enrollment.

• Conduct pre-admission assessments in collaboration with the clinical team to ensure appropriate care placement.

• Provide compassionate guidance to clients and families, answering questions about treatment programs, insurance coverage, and policies.

• Coordinate with insurance providers, referral partners, and outside agencies to support timely admissions.

• Serve as a welcoming presence at the front desk, greeting visitors, answering calls, and assisting with client check-ins.

• Ensure all documentation is accurate, compliant, and handled with the utmost confidentiality.

• Collaborate closely with clinical and administrative staff to ensure a seamless intake experience.

• Maintain accurate records, generate admissions reports, and support a safe, professional workplace environment.

• High school diploma or equivalent (post-secondary education a plus).

• 1+ year of work experience, preferably in a healthcare or medical office setting.

• Customer service experience and strong communication skills.

• Familiarity with medical terminology and insurance verification helpful.

• Compassionate, empathetic approach to working with clients and families.

• Ability to stay organized, follow up consistently, and maintain confidentiality.

At Radix Recovery, we provide more than treatment-we provide hope, healing, and a path forward. As part of our team, you'll play a vital role in helping clients and their families take their first step toward recovery in a supportive, client-focused environment.

Any offer of employment is conditional pending the successful completion of background checks and health clearance (drug test, pre-employment physical, and TB screening).