Scheduling Coordinator - Hematology​/Oncology

Position: Scheduling Coordinator - Hematology/Oncology - Full-Time
## Scheduling Coordinator
- Hematology/Oncology
- Full-Time Apply locations:
Mercy Medical Center time type:
Full time posted on:
Posted Yesterday job requisition :
JR104663
** Work Shift
** Day
* * Scheduled Weekly Hours
** 40
* * Summary
* * This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
** Job Description
**** Job Duties/Essential Functions**
* ** Job Duties**  + Receives and handles telephone communications accurately and timely  + Coordinates scheduling patients  + Completes data entry from procedural records in an accurate and timely fashion  + Implements changes and assists with revisions on patient orders and requests  + Organizes and prioritizes daily work effectively.  + Receives and directs visitors within the department as indicated  + Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary  + Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners  + Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
** Department

Specific Duties
** Hematology/Oncology
* Maintains physician schedule utilizing scheduling software
* Schedules all Oncology Scheduling Requests including follow-ups, infusions, scans, labs and/or imaging
* Coordinates patient appointments with all internal orders and/or external departments
* Educates patients on any dietary restrictions that may exist for upcoming appointments
* Completes all Hematology/Oncology staff messages sent to HEMONC Scheduling pool
* Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly
* Schedules all New Patient referrals to Hematology/Oncology
* Schedules patients for outreach clinics
* Sends via fax or email, all necessary documentation to other providers or clinics
* Updates patient insurance information as needed
* Completes patient estimates as needed
* Cross covers front office positions as deemed necessary
** Knowledge,

Skills and Abilities

*** Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
* Creates welcoming environment for all healthcare team members
* Remains focused in stressful situations and performs multiple tasks quickly
* Handles multiple priorities in a distracting environment
* Ability to work in close proximity to others
* Manages anger/fear/hostility
** Professional Experience
*** Two years of health care and/or secretarial experience preferred
* Strong computer skills required
** Education
* ** High School Diploma or equivalent preferred
* Medical Assisting Diploma, Associate of Applied Science Degree preferred
* Medical Terminology strongly preferred
** Licensure, Certification, Registration
*** American Heart Association Basic Life Support (BLS) required as specified per department guidelines listed above.
** Pay Rate Type
** Hourly
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