Call Center Representative

At Physicians' Clinic of Iowa, we are focused on delivering quality patient care. We are seeking a full-time Access Center Representative. This position provides professional, courteous, and efficient telephone service while ensuring callers are connected to the appropriate department, provider, or resource.

• Greet callers, determine the purpose of their call, and accurately direct or transfer calls to the appropriate department, provider, or staff member.
• Provide general information regarding departments, location, hours of operation, and other frequently requested information.
• Schedule appointments for department and providers.
• Provided information to referring providers and patients.
• Respond to patient inquiries received via the patient portal and enter and update patient information as needed.
• Maintain confidentiality and protect patient information in accordance with HIPAA and organizational policies.
• Remain knowledgeable of organizational departments, services, providers, and frequently requested information.

• Experience in a medical office and knowledge of medical terminology, preferred.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong Commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.