Patient Account Rep

please note application must be completed in its entirety for further consideration of this position - this includes the experience and education sections

the physicians’ clinic of iowa central business office is seeking a full-time patient account representative to support our mission of delivering exceptional healthcare through outstanding patient financial services.

• answering patient account billing questions and posting patient payments.
• maintaining assigned accounts within acceptable aging limits.
• review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
• insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
• resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
• follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
• act as a liaison between the patient, physician’s office and insurance carrier to resolve claim payment issues.
• identify consistent billing errors and report recurring problems to the par supervisor.
• maintain positive customer relationships.

• previous experience working with patient medical accounts.
• a working knowledge of commercial and government medical insurance claim filing procedures.
• proficiency (or ability to become proficient) in emr and related computer systems.
• strong commitment to patient care and teamwork.
• excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• thorough understanding of safety regulations and best practices.

• competitive salary and comprehensive benefits.
• no nights or weekends.
• paid holidays and a generous paid time off program.
• supportive, team-oriented work environment focused on quality and compassion in patient care.

pci is e.o.e. Pre-employment drug screen and background check required. Pci is a tobacco free workplace.