Administrative

Clinical Scribe

This position supports Mercy's philosophy of patient centered care by facilitating the delivery of health care services by providing knowledgeable support to the physician or provider in all aspects of patient care. This includes all interactions with patients and their families in person during the clinic visit telephonically and electronically. In addition this position provides real-time charting ensuring an accurate and completed medical record for each patient visit.

Job Duties:

• Prepares instruments supplies and protective devices for exam and testing prior to the visit.
• Rooms and prepares the patient for examination. This includes reviewing histories allergies medications reason for visit and taking vitals.
• Per established standing orders of provider orders/administers injections orders/collects specimens for lab testing (ex. rapid strep tests) and performs phlebotomy as needed.
• Provides patient instruction using pre-approved patient education materials specific to the chief complaint or for the health promotion of observed behaviors known to contribute to poor health as directed by the provider.
• Prints after visit summary and completes discharge of patient from exam room. This may include scheduling a follow-up appointment providing referral information or scheduling patients for testing procedures and providing instructions.
• Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment as directed by the provider.
• Processes medication requests/changes/refills per established written protocols. This includes having knowledge of medications including basic dosages side effects and interactions.
• Provides assistance with diagnostic procedures (ex. EKGs) and treatments (ex. Nebulizer treatments) as directed by the provider. This includes obtaining specimens labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed.
• Manages sample medication according to organizational policy and procedure.
• Orders and maintains adequate but not excessive medical supply inventory.
• Collects and documents urine drug screens in compliance with regulations.
• Prepares the progress note for the patient visit by manually bringing in provider-built EPIC documentation tools for the following sections: history of present illness review of system physical exam assessment and plan. Ensures health maintenance section (including quality reporting measures) and immunizations are up to date.
• Populates patient-reported information into provider-built EPIC documentation tools for the specific disease states and preventative visits. Communicates a summary of the patient-reported information to the provider prior to entry of the room or within the room with the patient present.
• Accurately and thoroughly documents the encounter with the patient as it is being performed by the provider which may include documentation in the following sections: problem list history of present illness review of systems physical exam assessment and plan procedures and treatments performed by the team patient education orders medications referrals explanations of the risks and benefits and instructions for self-care and follow-up.
  
  Identify the portions of the encounter that were scribed on behalf of the provider using the scribe signature per policy.
• Follows Mercy's safety guidelines carries out job-specific safety duties and responsibilities and promptly reports any unsafe conditions situations incidents and injuries.

Knowledge

Skills and Abilities:

• General knowledge and understanding of anatomy the diagnosis process pharmacology (drug classifications side effects interactions) physiology lab values sterilization techniques and safe administration of medications.
• Operational knowledge of nebulizers spirometers EKG machines and other medical equipment.
• Ability to successfully perform venipuncture EKGs spirometry and other procedures as required.
• Basic computer knowledge and navigation of an E.H.R.

Professional

Experience:

• Required:
  
  Successfully completed clinic transformation with assigned provider to include scribe training or go-live support or hired directly into a provider area that has already implemented clinic transformation. The CMA will be trained as a Clinical Scribe immediately upon hire.
• Preferred:
  One year experience in a medical office.

Education:

• Education sufficient to obtain required licensure.

Licensure Certification Registration:

• Medical Assistant Certification required.
• Current…