Scheduling Coordinator - Scribe - GI Clinic

Work Shift Day Scheduled  Weekly Hours
40

Summary This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.

Job Description

Job Duties Places, receives and handles telephone communications with patients and staff courteously, accurately and timely

Coordinates scheduling patients

Handles various duties such as mailings, data entry, preparing data for information/procedural packets

Organizes and prioritizes daily work effectively

Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary

Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients

Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department

Specific Duties Gastroenterology Clinic:

Documents telephone encounters in the electronic medical record to communicate critical information to physicians and staff

Completes data entry from procedural records in an accurate and timely fashion

Utilizes computer systems to run requested reports for physicians, administration and quality initiatives

Implements changes and assists with revisions on patient orders and requests

Receives and directs visitors within the department as indicated

Provides limited assistance during patient transfers

Enters medication orders per the direction of the physician in the electronic medical record

Reviews and updates procedural schedules daily

Responds to real/potential problems based on urgency related to procedural schedule

Refers conflicts and procedural questions to the Manager or Supervisor Prepares charts 2-3 days in advance

Knowledge,

Skills and Abilities

Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phone

Coordinates scheduling of patients for overdue screening service

Works as effective team member by participating in morning huddles, team meetings, remote and on-site learning

Handles multiple priorities in a distracting environment

Ability to work in close proximity to others

Manages anger/fear/hostility

Professional Experience Two years health care/clinical, customer service and/or secretarial experience preferred

Strong computer skills required

Education

High School Diploma or equivalent required

Medical Assisting Diploma, or Associate of Applied Science Degree preferred

Medical Terminology strongly preferred

Licensure, Certification, Registration American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire. Not required in Patient Access department.

Physical Requirements Heavy:
Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently

Pay Rate Type Hourly Mercy  is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.