Unit Supervisor - Emergency Department; Hiawatha ED

## Unit Supervisor - Emergency Department (Hiawatha ED)
Apply:
Mercy Medical Center:
Full time:
Posted Today:
JR105292
** External Applicants Earn up to $15,000 Sign on Bonus!
**** Work Shift
** Day
* * Scheduled Weekly Hours
** 40
* * Summary
* * This position supports Mercy’s philosophy of patient centered care by providing support to patients, families, physicians and staff. Responsibilities include working as a charge nurse by guiding staff and demonstrating leadership skills as a clinical expert and successful role model within the department. Will also supervise staff by mentoring, providing feedback and completing performance evaluations.
** Job Description
**** Job Duties
*** Monitors and coordinates with Manager staffing levels, schedules and daily maintenance, employee relations, employee discipline, and performance evaluations.
* Plans, coordinates and implements staff training and quality programs.
* Creates a culture of interdisciplinary cooperation and communication by motivating staff to continuously improve performance.
* Utilizes productivity measures and adjusts processes to optimize effectiveness and efficiency.
* Observes and evaluates staff performance, providing regular performance feedback, and completing annual performance appraisals as delegated.
* Provides and ensures high quality and safe patient care using evidence-based practice, performance management, and service excellence.
* Manages customer complaints in a timely and caring manner.
* Conducts in conjunction with manager or director, regular department meetings.
* Collaborates with others to implement key initiatives and demonstrates performance improvement within the department based on quality metrics.
* Practices cost containment efforts by efficient use of time and resources, i.e., hours, patient charges, equipment, supplies.
* Serves as positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect.
* Participates in the orientation and mentoring of new employees.
* Serves as liaison between staff and physicians.
* Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
**** Department

Specific Duties
**** Emergency Department
* Serves as a member of ED Leadership with the Director.
* Participates in the hiring process and onboarding of new staff.
* Assists with education clinical time in the department with new hires.
* Works with ED Educator for ongoing clinical improvement and education of all staff.
* Leadership call responsibilities, minimum every third weekend with weekday coverage.
* Will assist with coverage on the dailies as needed.
** Knowledge,

Skills and Abilities

*** Effective leadership skills (i.e. coaching, decision making, conflict management, prioritization).
* Helps to foster a culture of accountability, creative and critical thinking, and staff development.
* Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
* Committed to ongoing self-development and learning.
* Excellent nursing skills with rapid critical thinking.
* Utilizes effective coordination, collaboration, and facilitative skills.
* Role models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette.
* Creates a welcoming environment for all healthcare team members.
** Professional Experience
*** Demonstrated leadership skills required.
* Minimum two years RN experience required.
* ** Emergency Department**- Minimum of two years’ experience in an emergency department setting.
** Education
* ** Education sufficient to obtain required licensure.
*…