Service Delivery Coordinator

Description

Service Delivery Coordinator I

BUSINESS UNIT: Beyond Reach

FUNCTION: Service Delivery

REPORTS TO
:
Director of Service Delivery

CLASSIFICATION: Exempt

LOCATION: Cedar Rapids, Iowa

EDUCATION: Industry standard technology certifications

EXPERIENCE: 1 - 3 years’ experience preferred

Who We Are Looking For?

Beyond Reach, a CCR company, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within Beyond Reach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion.

What You’ll Accomplish and Experience

• Support delivery of engineered connectivity solutions by tracking project requirements, dependencies, risks, and milestones from implementation kickoff through completion and handoff
• Assist in developing and clarifying project scope, objectives, deliverables, communications plans, and work plans across technical and non-technical stakeholders
• Coordinate internal teams and assignments, monitor work efforts, and escalate issues or blockers when appropriate to keep work moving forward
• Maintain implementation schedules and ensure install readiness by tracking key prerequisites such as access requirements, site readiness, vendor deliverables, and required documentation
• Track project milestones and adjust timelines and coordination efforts as needed to ensure delivery is on-time, within budget, and aligned to stakeholder expectations
• Prepare and communicate project updates throughout the project life cycle with clear timelines, next steps, and owner accountability

• Coordinate third-party field service providers to support site surveys, installs, troubleshooting visits, and implementation activities
• Communicate expectations and scope alignment with vendors and subcontractors to ensure quality completion and proper closeout documentation
• Identify delivery risks early (missed appointments, access issues, delayed milestones) and escalate with urgency when required

• Support coordination of technical deliverables such as demarcation requirements, handoff details, install constraints, and acceptance criteria
• Partner with Engineering and Operations teams to validate implementation feasibility, resolve blockers, and support smooth delivery execution
• Ensure project documentation is complete and accurate for operational handoff (as-built notes, vendor closeouts, key implementation details, customer acceptance readiness)

• Initiate client invoices as agreed-upon in Statements of Work (SOW) and ensure required completion documentation supports billing triggers
• Assess out-of-scope work as it occurs and coordinate documentation and billing alignment with the client and relevant internal CCR departments
• Support the tracking of one-time charges and vendor costs and flag variances or concerns to leadership

• Support purchasing workflows as required, including obtaining quotes, coordinating pricing/terms, and assisting with purchase orders
• Coordinate ordering activities as needed to support implementation timelines

• Familiarity with project coordination fundamentals including milestone tracking, risk management, and clear stakeholder communication
• Planning and organizational skills with the ability to manage multiple active projects simultaneously
• Experience working with cross-functional teams including service delivery, engineering, operations, and vendors
• Microsoft Office Suite knowledge (Excel, Outlook, Word, Teams) and comfort using dashboards/tools to monitor project status
• Problem-solving, analytical, and decision-making skills to support projects from beginning to end
• Ability to maintain composure under pressure, manage conflict professionally,…