Critical Operations Associate

Overview

The Critical Operations Associate is responsible for monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance. The role assists customers on the Data Center floor in person and via telephone, assists with customer equipment installs, provides support on low and medium priority tickets within the ticketing system, escalates alerts and/or customer requests to senior technicians for resolution, and completes other tasks as assigned.

This role requires shift work hours to support a 24x7x365 data center environment. To be eligible, the candidate must agree to successfully complete all career pathing qualifications for the Critical Operations Associate and COT I within two years of the start date.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Assist with preventive and/or corrective maintenance on mechanical and electrical equipment.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Performs routine tours of the facility to ensure all equipment is operating as designed.
• Monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

• High school diploma, technical college degree, or equivalent professional experience

• One or more years of technical training, military training, or equivalent professional work experience

• Proficiency with MS Office Suite

• Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory

• One or more years of work experience in a mission-critical or similar environment

• Customer focus with strong written, verbal and interpersonal skills, and the ability to interface with all levels within the organization
• Ability to function in a team environment
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required
• The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames
• Computer skills and familiarity with MS Office, Outlook, and web-based computer applications
• The ability to acquire and apply job-related knowledge within set guidelines and expectations
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting

This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible.

QTS conforms to all applicable equal employment opportunity laws and regulations. We encourage women, minorities, individuals with disabilities and veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, or any other characteristic protected by law. Retaliation against individuals who report discrimination or participate in investigations is prohibited.

QTS is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation during any part of the employment process, please email talenta with your request and contact information.